Terms and Conditions

• We do accept Credit/Debit cards

• We require full payment at the time of booking.

• Reservations are non refundable and non transferable

. If you are concerned about the possibility of cancellation you are advised to take out travel insurance.

• Lost keys will be charged at £10.00 – if you do accidentally take the key with you –please do post back to us.

• Standard Check-in is from 4pm (16.00). Reception is unmanned however there will be a note at reception detailing your name, and directions to your room. If you arrive before 4.00 please do give us a ring 01284 810283 for prior arrangement.

• Extended check out may be available by arrangement, we generally charge £20.00 per hour & after 15.00hrs a full night will be charged. We ask that rooms are strictly vacated by 15.00hrs.

• There is a strict no smoking policy within all the buildings – we reserve the right to charge for cleaning & any smoke damage

• Noise and music must be kept to a reasonable level to ensure peace to other guests – please do discuss what constitutes “reasonable” if you think that this might be an issue. Our premise license stipulates no loud/live music after 11pm

• We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

• Supervision of children at all times if present.

• Electricity is included but we do ask you to be as energy efficient as possible and keep doors & windows shut in the winter and turn off lights when not in use.

• Leaving areas clean and tidy, We do not expect miracles but equally we do not expect to find washing up, unsorted rubbish, un cleared away plates and any other unsavoury surprises. We will charge the credit/debit card that was used to reserve the booking with a cleaning fee if rooms are not left clean and tidy.  Cleaning materials have been supplied.

• Please advise if you have extra/other guests invited for the day/evening.

• This is our home and no amount of financial compensation can compensate for the hassle factor of dealing with disrespectful or very drunk guests and the damage that may be caused to the beautiful gallery space and surroundings – also we would rather not worry about your safety.

• If you have a problem, in the unlikely event that you have a problem during your stay, you must bring it to the attention of the management at a time to ensure that we have an opportunity to rectify it.

• Website information – Highwaymans does not accept responsibility for any errors or omissions on this website and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice

• We wish you a very peaceful, comfortable & pleasant stay.

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